Refund Policies

• International students
• Students with PVT
• Students with work permit/temporary resident/visitors

LOCAL STUDENTS

Canadian citizens, permanent residents, holders of Québec selection certificate, diplomats and their immediate family members (spouse and children), refugees (asylum seekers)

REFUND POLICY FOR FOUR- AND SEVEN-WEEK COURSES

INTERNATIONAL STUDENTS

REFUND POLICY FOR FOUR-WEEK COURSE - 2012

NOTE: All amounts are in Canadian dollars

1. Refusal by Immigration Canada

Students who are unable to obtain the appropriate documents to enter Canada are entitled to a refund of all pre-paid fees, less an administration fee of $118. Students must request the refund in writing and send a copy of the letter of refusal from Immigration Canada to the YMCA International Language School.

2. Cancellation of a four-week course before arrival in Canada

Students who wish to cancel their course(s) must return the original Letter of Acceptance and must provide written notification to the International Language School of The YMCAs of Québec. Students will receive a complete refund of all pre-paid fees, minus the $118 administration fee and $100 cancellation fee.

3. Cancellation of a four-week course after arrival in Canada and before the beginning of classes (first day included)

If you cancel before the beginning of a four-week course (first day included), all the pre-paid fees will be refunded, less a 40% fee on the total amount, and less the administration fee of $118.

4. Cancellation after the beginning of classes (first day included) of a four-week course.

There is no refund for any portion of services within a four-week course after it starts (first day included). All the other pre-paid courses will be refunded, less a 40% fee on the total amount and less the administration fee of $118.

5. Postponement

Students who wish to delay the start of a course must ensure that written notification reaches the International Language School of The YMCAs of Québec at least 21 days before the start of the course. Students who fail to provide sufficient notice will be charged a postponement fee of $75. If the postponement is due to a visa delay, the $75 fee will not be charged but we will require proof of the delay.

STUDENTS WITH PVT

REFUND POLICY FOR SEVEN-WEEK COURSE – 2012

NOTE: All amounts are in Canadian dollars

1. Cancellation of a seven-week course before the beginning of classes (first day included)

If you cancel before the beginning of a seven-week course (first day included), all the pre-paid fees will be refunded, less a 40% fee on the total amount and the $50 administration fee.

2. Cancellation after the beginning of classes (first day included) of a seven-week course.

There is no refund for any portion of services within a seven-week course after it starts (first day included). All the other pre-paid courses will be refunded less a 40% fee on the total amount, and the $50 administration fee.

STUDENTS WITH WORK PERMIT/TEMPORARY RESIDENT/VISITORS

REFUND POLICY FOR SEVEN-WEEK COURSE – 2012

NOTE: All amounts are in Canadian dollars

1. Cancellation of a seven-week course before the beginning of classes (first day included)

If you cancel before the beginning of a seven-week course (first day included), all the pre-paid fees will be refunded less a 40% fee on the total amount and the $75 administration fee.

2. Cancellation after the beginning of classes (first day included) of a seven- week course.

There is no refund for any portion of services within a seven-week course after it starts (first day included). All the other pre-paid courses will be refunded less a 40% fee on the total amount and the $75 administration fee. 

*Refund is made to the payer only and by the same method of payment initially used, except for payments made by cash or by debit card, which will be refunded by cheque.